When your Chromebook’s operating system (OS) isn’t working properly, you can recover it. Recovery is removing and reinstalling the OS.
Note: If you’re using your Chromebook at work or school, ask for help. Administrators: For more help, contact Google support. When to recover You might want to recover if:. You see this error message: 'Chrome OS is missing or damaged'. You’ve tried and nothing has fixed your issue. You’ve asked the experts in our for help fixing your issue, and they recommend recovery What you need to get started. The Chromebook with the 'Chrome OS is missing or damaged' error.
Another Chromebook, or a Windows or Mac computer with Chrome installed. A USB flash drive that can hold at least 4 GB, and that you don't mind erasing. If your Chromebook has an SD card slot, you can use an SD card instead. Important: Recovery permanently erases everything on your Chromebook's hard drive, including your downloaded files.
If possible, before you recover your Chromebook. What you need to do. On the working computer (not the Chromebook with the error):. If you're using a Mac or PC:. If you haven't yet,. Open Chrome.
Install the. Click Get started. Click Select a model from a list, or type in the model number of the Chromebook you want to recover. To find this number, look at the bottom of the error message on your Chromebook screen. Click Continue. Insert your USB flash drive or SD card into the computer.
In the dropdown menu, choose the USB flash drive or SD card you inserted. Click Continue. Click Create now. When you see a message saying that your recovery media is ready, remove the USB flash drive or SD card from the computer. On the Chromebook with the error:. If you have anything connected to this Chromebook (such as a mouse or external hard drive), remove it. Enter recovery mode:.
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Chromebook: Press and hold Esc + Refresh, then press Power. Let go of Power. When a message shows on the screen, let go of the other keys.
Chromebox: First, turn it off. Using a paper clip or similar object, press and hold the. Press the Power button to turn the Chromebox back on. When you see a message on screen, release the recovery button.
Chromebit: First, unplug it from power. Using a paper clip or similar object, press and hold the.
Plug the Chromebit back in to power. When you see a message on screen, release the recovery button. You'll see one of these messages:. 'Chrome OS is missing or damaged. Please insert a recovery USB stick or SD card.' .
'Please insert a recovery USB stick or SD card.' . Insert the USB flash drive or SD card that you used to create recovery media.
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Follow the on-screen instructions. After recovering your Chromebook, you’ll need to erase the recovery media if you want to reuse your USB flash drive or SD card to store other files. To erase the recovery media:. Open the. Click Settings.
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Click Erase recovery media. From the dropdown menu, select the USB drive or SD card you'd like to erase. Click Continue. Make sure the storage device you used for recovery is listed. Click Erase now. The tool will erase everything on your USB drive or SD card. When you see the message 'Your recovery media has been erased,' click Done.
Remove the USB flash drive or SD card from the computer. Format the storage device using a tool provided by your operating system. Fix problems with recovery.